- Shipping and delivery fees are non-refundable if there is a lack of delivery address information provided by the customer.
- When shipping internationally, you must provide us with all information in English; failure to do so may result in an incomplete address.
- The store does not modify the address or contact information, and the shipment is delivered according to the address written by the customer.
- The order is delivered to the shipping company within 1 to 5 business days.
- The estimated shipping time is approximate and may extend to more than 15 working days after the order is handed over to the shipping company.
- The store is not responsible for shipping delays if there is a lack of information from the customer.
- If the shipment is returned due to a lack of information, the customer will bear the cost of reshipping.
- The customer is responsible for contacting the store and informing them of the return of the shipment within 3 business days.
- After the order leaves the store, tracking the shipment is the customer's responsibility with the shipping company, not the store's responsibility.
- In the event of a damaged shipment, the customer must inform the shipping company before receiving it and refuse it, then follow up with the store.
- If you do not receive the shipment within the specified days, please contact the store within 3 business days via WhatsApp.
For inquiries:
Please contact our customer service team via WhatsApp messages:
0558996675
Thank you for your trust in Suwaa Roastery and we wish you a wonderful coffee experience ☕